Tuesday, 11 April 2017

Customer Service Agent

Glorious Kids & More  started  with a parent’s desire to make available unique and high quality party supplies and gift items for children. We have now expanded to also supply high quality educational resources. We take our time to understand the challenges parents and teachers face, so every product we stock helps your child understand the world around them through exploration, imagination and mostly fun. Our products ignite your child’s natural curiosity spanning from early learning to maths to literacy to science to entertainment and lots more. Our products also enhance independent learning in children.


We are recruiting to fill the position below:


Job Position: Customer Service Agent

Job Location: Abuja
Job Requirements
  • Minimum qualification:SSCE
  • Good written and verbal communication skill
  • Experience in working with children preferred.
  • Good team player.
  • Close proximity to kado estate preferred
Job Description
  • Manage large amounts of incoming calls
  • Attract potential customers by answering product and service specific questions and cross-selling
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents
  • Register new members.
  • Resolve product or service complaint.
  • Follow up to ensure customer satisfaction.

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